Seriously, don't make a comment to me if you don't want the answer. This has happened so many times lately. One customer told me how her cashier would not let her use the savings card of the man in front of her, they were together, but the cashier was not told this until after the order. She got in my face and complained loudly and repeatedly about it. I explained our policy, and that the cashier could be fired if she did not follow the rules. This customer went so far as to go out to her vehicle, get her savings card, and that of the man she was with, to show me they were the same numbers. I again explained the policy to her, apologized, and waited for her to blow herself out so I could go about my job.
Another customer gave me a hard time because or coupon machine printed coupons for items we don't carry in our store. I explained that we may not carry it in our location, but that other locations would carry it. She went on about how we should only give Coupons out for items we sell I our store. I again explained that other locations sold different things than we did, and that would be why the machine printed those coupons. I gave her the same speech I have heard our managers give other customers many times. She told me it was a valid statement on her part. I agreed with her, started to explain yet again, only for her to walk away.
Today's customer wanted a certain kind of chocolate yogurt made by a certain company. We paged for the dairy frozen people who did not answer. I walked back to check the shelf. I looked in the correct area, at the containers and the shelf labels. There was no label for the frozen yogurt she was looking for. I went back and let her know that it looked like we were not going to be caring it any more. She started going on about how every time she found something she liked, we stopped carrying it. And how it happens all the time. Minutes she went on, with me apologizing each time she took a breath. She finally left.
How much more can I do for people? They make comments, or ask questions. I give them the answer, and they don't like it so they go on and on about it. Seriously! Don't ask me something if you don't want the answer. I am so tired of tying to make people happy! Gimme a break already!!
from Me
Another customer gave me a hard time because or coupon machine printed coupons for items we don't carry in our store. I explained that we may not carry it in our location, but that other locations would carry it. She went on about how we should only give Coupons out for items we sell I our store. I again explained that other locations sold different things than we did, and that would be why the machine printed those coupons. I gave her the same speech I have heard our managers give other customers many times. She told me it was a valid statement on her part. I agreed with her, started to explain yet again, only for her to walk away.
Today's customer wanted a certain kind of chocolate yogurt made by a certain company. We paged for the dairy frozen people who did not answer. I walked back to check the shelf. I looked in the correct area, at the containers and the shelf labels. There was no label for the frozen yogurt she was looking for. I went back and let her know that it looked like we were not going to be caring it any more. She started going on about how every time she found something she liked, we stopped carrying it. And how it happens all the time. Minutes she went on, with me apologizing each time she took a breath. She finally left.
How much more can I do for people? They make comments, or ask questions. I give them the answer, and they don't like it so they go on and on about it. Seriously! Don't ask me something if you don't want the answer. I am so tired of tying to make people happy! Gimme a break already!!
from Me
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